Leading the design, development, and delivery of a dual-component Application Programming Interface (Data and Files), completed nine months ahead of schedule through agile practices like sprint planning, stand-ups, and automated testing - resulting in improved data accuracy and reporting reliability.

Managing a strategic upgrade from .NET Framework to .NET 6 and .NET 8, embedding infrastructure maintenance into the roadmap and achieving measurable performance gains, including reduced developer task times and enhanced client experience.

Initiating and overseeing a £1M, three-year UI framework migration from Eto to Avalonia, involving specialist consultation, framework evaluation, and detailed planning -culminating in faster feature development and a more modern, user-friendly interface.

Picked up a Records of Processing Activity assignment originally scoped for two weeks. Delivered the completed work in four days, enabling a full week for managerial review and sign-off - streamlining the return to Information Governance and demonstrating strong time management and delivery under pressure.

Led the successful onboarding and implementation of Zendesk as a unified platform for customer service and support. The process included configuring workflows, setting up user roles, and integrating the system with existing tools to ensure a smooth transition. Staff were supported through tailored training sessions, resulting in confident adoption and improved service delivery. The implementation enhanced visibility of customer interactions, streamlined support processes, and contributed to faster response times.

Led the rollout of Monday.com to enhance project tracking and cross-team collaboration - configuring workflows, onboarding users, and aligning platform features with operational needs. Resulted in improved task visibility, streamlined communication, and increased accountability across teams.

Led the successful testing and rollout of Winnow across four operational sites to support food waste monitoring and sustainability objectives. The implementation involved integrating AI-powered tracking systems into kitchen workflows, enabling real-time data capture on food waste. Insights generated through the platform informed operational adjustments, contributing to measurable reductions in waste and alignment with broader environmental goals. The phased rollout ensured smooth adoption, with staff engagement and training embedded throughout the process.

Conducted a full analysis of client support services, reviewing team workflows and systems to address board-level improvement goals - including extended support hours, multilingual ticketing, and enhanced Key Performance Indicators reporting. Authored a business case that restructured the team and introduced a new ticketing system, reducing open tickets by 75% within three months and enabling self-service through a new FAQ and knowledge base.

Managed and coached cross-functional teams - including support, development, testing, and training - embedding performance frameworks, leading recruitment, and creating mentoring pathways to build confidence and capability. Oversaw Human Resources responsibilities, ensuring policy compliance, contract accuracy, and actionable development plans. Resulted in seven team members being promotion-ready, with improved role standards and clearer career progression.

Oversaw the Research and Development function, which required the production of an annual report detailing all qualifiable Research and Development activities, associated costs, and their potential industry impact. Under this leadership, the return generated from the report increased from £10K per annum to over £100K per annum. This significant uplift was achieved through focused detailing, a thorough understanding of qualifying criteria, and high-quality report writing. A task once questioned for its value became a recognised and integral part of the organisation’s identity.

Conducted a comprehensive data maturity assessment across departments to support the successful delivery of projects from the Integrated Transport Delivery Hub. This involved evaluating current data practices, identifying gaps, and engaging with stakeholders to understand operational needs. Based on the findings, a strategic roadmap was developed to guide end-to-end data capability improvement. The roadmap outlined clear, actionable steps to enhance data governance, quality, accessibility, and integration - laying the foundation for more informed decision-making and sustainable digital transformation.

Successfully built and implemented a centralised contract register and tendering portal to enhance procurement transparency and efficiency. The solution enabled streamlined tracking of contract lifecycles, improved compliance with procurement policies, and provided a clear overview of upcoming tender opportunities. By consolidating key information into a single, accessible platform, the portal supported better decision-making and fostered greater engagement from both internal stakeholders and external suppliers.